Weiland & Associates

ISO/QS 9000

 

 

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The ISO 9000 2000 standard contains a total of only eight major elements but places a higher emphasis on measuring customer satisfaction.  At Weiland & Associates we have been measuring customer satisfaction for clients seeking ISO/QS 9000 compliance since 1990.   Many auditors have called our surveys “best in class”. 

In addition to meeting ISO/QS requirements, our high quality and affordable research is designed to provide competitive intelligence and benchmarking against your competitors. 

Our services include:

Customer Focus surveys to measure customer satisfaction.

Training Needs Assessments.

Internal Environment and Culture Surveys.

New Product Development Research.

      We also provide additional quality consulting services through a strategic alliance with Michigan Quality Improvement, Inc.  See www.michiganquality.com for more.

 

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Home Market Research Marketing Services Internet Marketing Public Relations Training ISO/QS 9000 Public Affairs Political Consulting Company Profile Lobbying

 

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Last modified: Monday, February 19, 2001